Frequently asked questions
How do I place an order with Chithira Maadam?
You can browse and order directly through our website at chithiramaadam.com. For custom orders, large items, or special requests, contact us at:
📞 +91 63815 44855
What are the shipping options available?
Standard Delivery — Free on all standard orders; 5–7 working days
Express Delivery — Available at additional charge; rates vary by speed and destination
Life-Size Sculptures & Large Items — Delivery charges calculated by weight and location
Do you ship internationally?
Yes. Chithira Maadam ships worldwide. Customers are responsible for any customs clearance, local duties, and import taxes applicable in their country.
Can I track my order?
Yes. A tracking number is provided in your dispatch confirmation email. Use it to track your shipment with the carrier.
What is your return and refund policy?
For return and refund details, please visit our Policy page at chithiramaadam.com or contact us directly. Custom-made orders are non-refundable, but we work closely with customers to ensure satisfaction before production begins.
What makes Chithira Maadam different from other wooden décor stores?
CNC precision combined with hand-finishing — every creation is shaped with modern woodworking technology and finished by our skilled artisans, ensuring both consistency and authentic handcrafted character
Authentic Chettinad heritage craftsmanship — our designs are deeply rooted in South Indian architectural and artistic tradition
Premium and antique-grade teakwood — we use only carefully selected heritage-quality wood
Worldwide delivery with secure packaging — your creation reaches you safely, wherever you are
Sustainable practices aligned with UN Sustainable Development Goals (SDGs) — responsible sourcing and production are core to how we work
Customisation available for nearly every product category — tailored to your space, taste, and occasion
Both online store and direct artisan collaboration model — connecting you with the makers behind every creation
